It’s one of your worst fears: Waking up in the middle of the night to the sounds of flooding coming from your basement, your living room, or your kitchen. Whether the flooding was caused by a natural disaster like heavy rainfall, a hurricane, or if it was caused by an overflowing toilet or a damaged water heater tank, an excess of water can wreak some serious havoc on your home.
In addition to ruining your personal items like your furniture, artwork, and electronics, flooding inside your home can cause mold and mildew to build up, which can be hazardous to your health. When there’s flooding in your home, you’re going to need a water damage restoration company to come out immediately to assess the damage and repair it.
But with dozens of local options and mixed reviews on social media review sites like Yelp, Google, and Facebook, it can be difficult to determine which company is going to be the right one to help you clean up this giant mess.
Here are a few foolproof tips on how to choose a water damage restoration company—and why it’s so important to pick the right one.
Are they Available 24/7?
Water damage can unfortunately strike at any time, which is why you should always go with a company who prioritizes being there for their customers. Any good water damage restoration company knows that water damage doesn’t run on a 9–5 schedule—so why would you want to take a chance on a company that’s only open during certain hours?
Is the Water Damage Restoration Company Bonded and Insured?
Your neighbor may have a friend who does some water damage restoration work, but unless their company is bonded and insured, you need to stay far away.
Bonding protects you in case the contractor doesn’t complete the job or doesn’t pay for the necessary permits. As for licensing, states typically require specific licenses for certain kinds of jobs like a plumber, an electrician, etc. It’s crucial for your water damage restoration company to have liability insurance so that they will be able to cover any contractor-caused damage that occurs on your property.
Both licenses and bonding are there to protect you, the consumer, from having devastating financial consequences.
Do they Have Experience?
When you’re hiring a company to take care of your home after it’s been damaged, you want to ensure that your home is in capable hands. While every company has to start somewhere, it’s always better to go with companies who have years of experience under their belts—but who also are in tune with the changing technologies of water damage restoration in order to make sure you’re receiving the best services possible.
Do They Work Directly with Insurance?
One of the worst parts about receiving damage on your home is having to deal with the insurance company. Even though you’ve sustained major damage in your home, you’ll still likely have to take the kids to school, go to work, and try to keep everything as normal as possible. Waiting on the phone to speak with your insurance representative isn’t something you have time for—which is why it’s always best to go with a company who can deal directly with insurance. This saves you time, hassle, and makes the repair process go more smoothly as you won’t have to be the middleman from insurer to repairer.
What Kind of Customer Service Do They Provide?
Getting major water damage is likely going to be one of the worst days of your life as a homeowner. It’s not something that is fun or easy to deal with, and a company with terrible customer service is just going to make the situation worse. Always choose a company that’s going to go the extra mile, ensure that you’re comfortable with the work, and provide the service with a comforting smile.
Kiwi Services Water Damage Restoration
Kiwi Services is proud to offer water damage restoration services in your time of need. No matter what time of day or night, our expert technicians will be there to help clean up the mess.
Call us today for a quote and to have a technician come out to your home immediately!
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