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Scheduled a cleaning to get my sectional cleaned, & the soonest was almost two weeks out at 10am. No problem! Took morning off of work to be there, day before they change it to 2-4pm. No problem I guess I will wait because I need this cleaning. They don’t show up until 6:30pm after calling countless times to ask for an ETA with a “we will call back to let you know” & not getting call backs. The gentleman walks in, takes pictures of fabric, then leaves quick & comes in & say they don’t clean this type of fabric even though it is stated online that they do. VERY UPSET at how I took a whole day off of work to wait around for them to show up (when I could have go in & worked a full day or even gotten errands done ) & then for them to say they can’t clean. Timing and effort was terrible, and this all could have been avoided if they simply asked what fabric my sectional is before even booking this appointment!!!!
00:31 19 Aug 21
I reached out to Kiwi to repair and clean my antique rugs. Unfortunately I had a poor experience with this company. While the folks I talked with were knowledgeable and kind, their company lacks in communication and time management, at least for this type of work.I called Kiwi about antique rug cleaning and repair at the end of September. When I inquired how long the process would take, they said repairs depended on the severity, but rug cleaning would only take a few days. What they didn’t mention was that the repairer only comes in once a week, and the back and forth on negotiating repairs (of which I initiated, since I didn’t hear from Kiwi) would take a month.They picked up my rugs the following Saturday, October 3rd. After two weeks had passed with no contact, I called Kiwi for an update on the status of my rugs. The antique rug contact said the Master Weaver for rug repair only came in once a week, and my rugs would be examined the following week. She came back with an estimate ~4 days later on Monday that was far higher than what I anticipated. My contact then said she would come back to me with a better price by Wednesday. Wednesday passed, then Friday... I called back again on Monday asking to speak to my contact. I was told she was busy but would get back in touch with me ASAP. She never called back. Wednesday I called again, still unable to reach her. A customer service agent (not the antique rug specialist) called me back that night after seeing my missed call. After explaining my case, she said they would take $100 off the original quoted price, but it would be another month to complete the work. I then asked how long just rug cleaning would take, and she quoted me two weeks (keep in mind, the initial quote for cleaning upon my introductory call was a few days). I asked Kiwi to return my rugs. This was a month of back and forth, with communication initiated by me, not Kiwi, and ultimately no service provided due to their poor communication and inability to give customers a service timeframe.In all, this was an incredibly frustrating experience that could have been avoided by communicating more proactively, being more transparent about timelines and setting expectations, and offering updates to customers with more time-consuming orders. Because of this experience, I would not recommend Kiwi for their rug cleaning or repair services.
13:55 16 Jun 21
I don't think my couches looked any different than it did before they were "cleaned." No response from company when I reached out. Would not recommend.UPDATE: Kiwi reached out to me, apologized for the delay, and I have a second cleaning scheduled for next week. Will update this review again thereafter.SECOND UPDATE: I have revised my review based on the follow up from Kiwi, including the second cleaning. My couches looked significantly better after this cleaning. Would have given five stars had this been the case after the first cleaning.
Aubrey Morgan Lopez
16:44 14 Jun 21
After several hours cleaning...there was no difference in my carpet. Waste of money.Several weeks later after posting my review I get a email stating they would contact me about my review. Nope ... no contact. Again made a bad choice about this company and after $300+ spent on cleaning my carpets there is no visible difference. Save your money and go with someone else...anyone else.
03:16 05 Jun 21
If I could give this company negative stars, I would. They do not deserve the lowest 1 star rating. I scheduled to have my area rug and sectional carpet cleaned at least a month in advance. The carpet pickup rescheduled twice before they came to get it. Finally it was picked up, and after 5 weeks with no word from them, I finally called to see when I would be getting my rug back. After 3 attempts with customer service reps who couldn’t tell me where my rug was, someone finally gave me a date for 2 weeks later to receive my rug. They had my rug for a total of 7 weeks. Meanwhile, I had an appointment for this company to come clean my sectional couch. After they were over an hour late for their appointment, I called, and they said they wouldn’t be able to make it after I had this appointment scheduled for over a month! No phone call, no notice, no reason, just a no show. They asked if I wanted to reschedule, and I said absolutely not and requested my rug returned as soon as possible. We’ll, my rug was finally returned today, returned by a guy in an unmarked truck who hoisted it out of a crumpled up position, and it wasn’t even cleaned! It looks more dirty now than when they picked it up. There is brown around all of the edges, and there was literally a corn flake stuck to it! DO NOT USE THIS COMPANY!
15:58 04 May 21
If I could give this place zero stars I would it’s a fraud company I had my inside air ducks clean all nine I believe maybe even 10 I don’t remember exactly nothing change that was the exact same dust that I’ve always had when the guys came in they were unprofessional didn’t even know what I was getting done they were late come to find out after they completed he told me that I didn’t even need their services that they were pretty clean so that was $300 out the window when I didn’t need to spend it my outside air ducks weren’t clean which I thought they were going to do I would never use them again straight rip off
11:52 30 Apr 21
Didn't get a chance to use them, how disappointing made an appointment they gave me a window from 4-6 and they canceled at 5:50 ...rescheduled for the next day and then when I got off work got the message they were not coming again!
21:43 21 Apr 21
We were super excited to get a good cleaning on our tile and grout and have it sealed. We were upstairs and my husband watched while our 1 person team cleaned. They did 2 of the multistep process we were promised via email and phone. When the cleaning was done, we were in disbelief this was the final product. Our tile looks the exact same and worse it is sticky (even though dried) resulting in my husband’s feet to pick up ALL the dirt. Our cleaner offered to talk to the manager, Justin, who had no desire to come out and inspect and stated that we needed to talk to customer service. He also stated that the multistep process hasn't been followed in a long time... When we talked to customer service, they said all steps should have been followed and offered to send someone else out next week (we are on vacation this week). The issue is the area manager was completely fine with the shortcuts, so sending them back out seems to be futile and a waste of our time. Super disappointed in this company. 😔
16:16 18 Mar 21
Cleaned my white couch and it looks great! Friendly service as well.
22:31 01 Mar 21
This place is horrible and a rip off. They lied to be about time frame of my rug. After going round and round they gave me a time frame and I waited all day only to learn the rug wouldn’t be returned to me. The rug was returned days later uncleaned. At drop off I asked how do I pay and the guy said the rug wasn’t cleaned. 😡
Kristin de Lascurain
00:43 20 Nov 20
I'm a repeat customer. Excellent service!!
19:13 16 Nov 20
20:08 07 Nov 20
17:54 27 Oct 20
I use only Kiwi services for my carpets. No other service compares. I am now using them for air duct cleaning as they did my previous house and the air quality was excellent after their service.
18:20 20 Oct 20
These guys are great. I hired them to clean and seal my Travertine backsplash in my kitchen and clean and seal the grout in my bathroom floors. They did an exceptional job. They answer the phone when you call. They provide free estimates, they follow up, and they show up when they say they will. Much different experience than dealing with competitors. Very professional. I highly recommend them. Justin, thank you for excellent service.
16:53 30 Sep 20
20:54 17 Sep 20
Thanks for your great service! Happy to have my heavily soiled rugs and carpets cleaned thoroughly.. Keep up the good work!
14:01 14 Sep 20
Very handy to have professional carpet cleaners on hand when you need them.
18:06 11 Aug 20
7/28/20I've used Kiwi's Cleaning & Restoration Services a couple of times in the past and I've always been satisfied. I recommend them highly to all of my friends and family.They have gotten the worst stains like dirt from underneath peoples shoes our of the carpet. I like how my carpet feels clean and looking fresh after they deep clean it.The employees at Kiwi are professional and they arrived within the time window as promised. The customer service is also excellent and whenever I called whoever picks up the phone was always professional and accommodating.As a repeat customer I've chosen to use Kiwi's Cleaning & Restoration Services mainly because of the quality of how well they clean my carpet.My 3 year old couch was definitely in need of a good cleaning. So I Googled of course, and found Kiwi Services. Unbeknownst to me I hit the jack pot! The price was reasonable and customer service was very good. I had to run an errand so the Kiwi Rep. was met by my mother, np. I had returned in time to meet him and to see the great job he had done. My couch looked brand new! I was very impressed. He left me with details as far as how long it would take to dry. He was a very nice guy. I will be using Kiwi services again!
04:13 29 Jul 20
Used them multiple times, multiple homes. Always professional and do a great job.
19:51 17 Jul 20
I recently had a large oval wool rug cleaned using Kiwi Services. The total experience from making the appointment, having the rug picked up, than cleaned, and later delivered back to my home was awesome. The rug was cleaned better than I had expected since it had large cream colored areas that were heavily soiled. For the quality of service I received it was a good value for the dollar amount I paid. I will use this service again. Thank you to everyone involved from the initial call I made to the rug being returned. Great Job!
19:49 15 Jul 20
We had a wonderful experience, everyone was super helpful and nice. We would definitely recommend Kiwi Services to clients!
18:03 18 Jun 20
17:29 26 May 20
19:51 16 May 20
Have used this Carpet Services over the past several years and have been pleased with their results and customer service
15:52 04 May 20
It's been awhile since having Kiwi come out but I can always count on them to have time available for appts. Cant wait for them to come out tmrw and bring my carpet back to life.
15:44 04 May 20
great and professional service. they are my go to professionals for the past 3 years and always wonderful results!
Mark Anthony Ortega
14:01 20 Apr 20
2 rugs picked up late and dropped off late also smelled awful. The price that was discussed and agreed upon was doubled once dropped off. What is this company? 10/10 don’t recommend. Better off taking a car vacuum And a water bottle to your carpets. Thanks kiwi!
21:10 08 Apr 20
I don't know what went wrong, but Kiwi did nothing for my rug. It smells gross and moldy and is covered in hair, dirt, and stains. They made some excuse about how it's "not possible" to remove all pet hair or turmeric stains. Well apparently that goes for all stains, coffee, wine, the works! I thought I was paying for a professional. I know how to vacuum and spray chemicals myself. I guess that's all they do, except they charge $100 for it! Money down the drain. And now I have a worse smelling carpet. If anyone knows a good carpet cleaner please refer me, because I am at my wits end. Otherwise save your money and just clean it yourself.
14:23 08 Apr 20
Kiwi cleaned our carpets before we moved into our home. Even though the carpet was a few years old, it looked fresh and new, with no more residual odors from the previous owners. Very pleased with the quality of work!
00:37 28 Feb 20
I am a Realtor in the Austin/Pflugerville/Round Rock area. I love that I can call Kiwi to clean the carpets in a home and they will be quick, punctual and provide quality carpet cleaning. And if it's not right they will come back. They provide a fantastic value.
14:30 18 Feb 20
I have had my carpet cleaned many times by Kiwi and it has always been great! I will continue to use them in the future.
00:12 12 Feb 20
07:27 11 Feb 20
Kiwi has been my go-to for many years. Always friendly, punctual and no long wait times. Wonderful results!!!
14:49 08 Jan 20
00:26 31 Dec 19
16:06 19 Dec 19
Kiwi is the best carpet cleaning and a great value - I have used them for years! they always do a great job and keep my 20 year old carpet looking great! I love their warranty service.
01:31 09 Dec 19
I scheduled carpet cleaning and stretching for 4 bedrooms. I had everything moved out of all of the rooms and the day of got a call saying they were unable to come out and the soonest they could come out again would be three days later. Not happy but they were apologetic and offered a 20% off discount on the stretching. The day of, one guy shows up, which I later found out it is customary. He was nice and polite, but did not seem well trained. It was taking so long that my husband had to help him take off the doors. In addition, we had to ask him to restretch several areas and re-spot treat a few places which he gladly did, but we shouldn’t have to ask for that from a professional. By the time he was finished it was around 730 at night and we were left to hang up all the doors again move back in the furniture etc. while trying to get kids to bed for school. The next morning after taking a better look around, I noticed that in every room there was at least one, if not 2 or 3 areas that weren’t even attached to the tack strips. When I called to tell them about this and asked them to send a different technician out that day so I could finally move all of my furniture back in, they told me the earliest they could come would be in another three days!! Needless to say I will not be using Kiwi services and cannot recommend them. Their website, online reviews and customer service representatives were very polite and made me believe we would be getting efficient, excellent service, but unfortunately that was not the case.
22:05 04 Dec 19
I use Kiwi Services to clean my 100% wool rugs. I like this service for a couple of reasons including that it's convenient, as they pick up your rugs at your home. I also like that they prioritize green cleaning and use an eco-friendly solution. I would definitely recommend Kiwi Services for your rug or carpet cleaning needs.
18:49 25 Nov 19
Horrible service! They left stains on my couch, the customer service agents are rude and said they would get management to give me a call back and never did. They show up late and expect you to wait and they even overbooked themselves and had to reschedule my service. I would never recommend their services.*Update* After reading their response below, I did not receive a phone call from the manager.
23:18 17 Nov 19
Showed up with the wrong equipment, then missed the followup appointment time.
19:00 08 Nov 19
Kiwi is ABSOLUTELY AWESOME! It's the only carpet company with a one-year warranty program. It lets me get my carpet cleaned as needed for parties and the holidays. They do a great job, it dries quickly and smells great after. I've been using them for more than 5 years now and will continue to do so. Thank you!
15:22 16 Oct 19
After some challenges with getting a pick up scheduled the rug came back looking great. Very clea .
22:22 14 Oct 19
I’ve used Kiwi for years to keep our carpeting looking good. They always do a great job and the techs are good at what they do. I would recommend Kiwi to anyone I know....and I have!
16:10 11 Oct 19
They have done a great job each and every time they have come to clean our carpets. We get the same technician every time and is always prompt and supper friendly. I love the 1 year warranty and the great deal you get with those cleanings. So happy I found them.
23:41 10 Oct 19
Fabulous job and awesome service
13:19 08 Oct 19
Every experience I have had with Kiwi has been great; they do a great job.
14:07 30 Sep 19
The best cleaning service! The customer service staff are super friendly & helpful; they use natural products; their prices are much better than other chains (plus the year guarantee!). Michael did an awesome job both times I had my carpets cleaned & when he deep cleaned my hardwood floors. Highly recommended
19:12 26 Aug 19
“I’d used KIWI service in the past several time for my rental properties and another service will be done this week. Because of their outstanding job and great customer care service I strongly recommend this company to who needs concern-free job for your carpet cleaning.Thanks
18:12 06 Aug 19
Excellent prompt service
18:37 23 Jul 19
These guys are great! Always very professional, and you can usually get an appointment really quickly. I love that their products are natural so I don’t have to worry about the cats being on the carpet. Always pleased!
Pack 14 Admin
22:52 11 Jul 19
Customer service was excellent! They did a great job with cleaning my sectional sofa. Would highly recommend them. Very happy with service.
01:20 26 Jun 19
I was not pleased with the service. They did not appear to remove any dirt. They vacuum, spray a strong smelling chemical, use a buffing machine, and then sweep it to make it look fresh. The chemical they used triggered allergies and asthma in my son and me. The machine is so large, it does not work well in hard to reach places, so they don’t clean unless space is easy to reach. My two bottom steps have to be cleaned. I will have to hire another company to clean behind them, because it does not appear they removed dirt.
02:57 23 Jun 19
Returning to change my review. I had good service in Houston with Kiwi. Called them in Austin to clean my air vents. They are still dirty. The technician arrived late and basically told me the vents were already clean and could have just used a shop vac myself. He left a mess on the floors and then called back for my credit card info after taking an imprint. I am SO mad at the waste of time and money after having such a great experience.
20:28 18 Jun 19
Kiwi did an excellent job cleaning the carpet in my home.
02:40 01 Jun 19
I have used Kiwi for several years now - for my own home and for a rental property. They were the first I called when needing carpet cleaning for another rental home. I appreciated their fast response and friendly customer service. It's so quick and easy to get a cleaning scheduled and they've done a great job every time. Our last tenants also appreciated their service. Thanks, Kiwi!
15:32 14 May 19
Great service & friendly
21:34 29 Apr 19
They have cleaned my house in a professional manner and I’m satisfied with the results.
14:59 23 Apr 19
I have used Kiwi twice to clean stained carpets in rental property. Both times, the results have been even better than expected. If I had carpet in my own home, I would absolutely call Kiwi.The technician arrived on time and the prices were reasonable.
17:42 19 Apr 19
We have used Kiwi services for carpet cleaning on multiple occasions, they are always fast, efficient, and have great prices/deals. They outshine any other company I have used in the past. Keep up the good work!
15:43 27 Mar 19
Kiwi Services are awesome! I have been a customer since 2015. They are professional and very courteous. The cleaning service they provide for my floor is superb. Not a lot of drying time and the cleaning scent is heavenly. I highly recommend them.
11:39 22 Mar 19
I keep coming back to Kiwi because I know I can count on their fabulous service! Customer for 5+ years at this point!
15:55 19 Mar 19
Excited to use them again!
17:07 13 Mar 19
Very thorough, very quick, great value!
21:39 12 Mar 19
Kiwi did a great job cleaning my couch! I have a dog and all their products were pet friendly, which I really appreciated. They got my couch back to new! The customer service from Shirley is great. She responds to requests quickly and is extremely knowledgeable. The team members that come out to do the work are friendly and professional. Will use again and again to clean my couch and rugs!
17:51 01 Feb 19
Kiwi is affordable and does good work... combine those two factors, and that's a great thing!
19:32 30 Jan 19
Makes a world of difference!! Have used Kiwi's services a few times... have never really had any serious stains, but we're always so amazed at how well it removes signs of heavy traffic. From making the appointment to having the carpet done, all personnel are always so professional. You need to experience this for yourself... for reasons already mentioned... and let me not forget the great, fresh smell of the cleaner they use and the wonderful repeat service deal!!
04:49 29 Jan 19
00:01 25 Jan 19
Great job and very good price. He cleaned two large rooms and hallway and the work is very detailed. Only problem is his prices are so low. So I padded a little extra. You can walk on the carpet right away, but with no shoes because it is a bit moist. But he said to leave the windows open and it should dry up in a couple hours. Great job Kiwi Services! I'll be calling you again for service. Unless I decide to replace my carpet with wood floors.
03:50 12 Jan 19
I love customer service at Kiwi, (Sherley) as well as the excellent job they do. The carpets have a wonderful smell after they have finished.
21:41 17 Dec 18
I have been using Kiwi carpet cleaning services for years and there is no other carpet cleaners I would use for several reasons. First, they do beautiful work meaning, the carpets are clean, and don't smell, dry quickly, stains are really gone, the technicians are clean and efficient. Then there is the ease of setting appointments and the promp coming and going. I love that for a minimal charge they come back and will reclean the rooms as often as I want for an entire year. I would recommend this company to anyone who wants to clean their carpets especially if you have elderly parents or young children or pet stains.I wanted to add that after the work was done today that today was rather exceptional. The work has been consistant. But today, the technician who cleaned my carpet was able to get stains out of my carpet I was sure could never come out. He had a great attitude and didn't mind staying with the stains until they were gone. Because of his attitude and the amazing results, yet again, I will stay with Kiwi and I will always ask for Alex! He is an asset to your company. And, I found out that he does carpet stretching and tacking for Kiwi and I need that too.
22:03 13 Dec 18
Great service. My floors looked so clean and the rep was super nice and informitave.
20:38 26 Nov 18
Great prices, great service!
17:41 14 Nov 18
We have used Kiwi for years. Love how quick it dries, the smell, and the good prices. It seems they are always available any day I need them.
22:30 05 Nov 18
15:02 04 Nov 18
They are always pleasant, helpful and professional.
16:25 01 Nov 18
I have been with Kiwi for many years. I use Danny and I am always pleased with the attention to detail he gives to my carpet. I have been very satisfied! The customer service is great!
00:28 08 Oct 18
I've been with Kiwi for almost 3 years, and they have always have done a great job! I highly recommend them for your carpet cleaning. Regarding other services I have not contract any so far, but I can ensure that with the quality they provide in my carpet, they will do a great service. Also Customer Service is very good, they have always helped me to reschedule, review billing information, discounts and much more. Definitely a 5 stars rate!
Jorge A Gomez-Danes
23:33 05 Oct 18
They are on time, efficient and very professional. Great company to work with and their warranty program is a great benefit!
16:51 26 Sep 18
I like Kiwi because they offer a warranty service and call you to remind you before it expires!
15:44 18 Sep 18
I’ve used the warranty service many times, and the staff are professional and thorough.
20:31 11 Sep 18
I have used Kiwi carpet cleaning a few times for my wool area rugs. I find the pick up, clean and drop-off experience to be seamless and quality. Once I found Kiwi carpet cleaning, I stopped looking elsewhere. I'm a busy professional and find it all too easy to have someone come, pick up the carpet and take it away to be cleaned. Their customer service team is always polite on the phone when I've called to make a new appointment.
14:45 05 Sep 18
The service was very professional and my white sofa cleaned up much better than I even anticipated. Also, their prices were better than other quotes! Highly recommend Kiwi Services and will call on them again.
20:15 30 Aug 18
The receptionist on the phone was very helpful. The technician was very thorough and prompt. Thanks Kiwi for taking care of my needs on such short notice. You guys are awesome.
17:48 24 Aug 18
19:38 11 Aug 18
I recently scheduled a carpet cleaning with Kiwi , I wanted to see what the difference was from two prior services I have used in the past ( WOW Capet Cleaning and Hart's Both of these companies are outstanding, David Hart typically answers the phone when you call to schedule). So I book a cleaning and they offer a two hr window, I say that fine pretty typical right. Nope I waited for two hours and had to call them when they were late, I called after about 6 minutes, why only wait 6 minutes you say? They had two hours to get started, when I called they said they are just around the corner, no thanks Austin is notorious for 40 mile corners :(. I was personally disappointed with Kiwi; great website, poor real life follow through.
20:29 05 Aug 18
Kiwi always does a thorough and dependable cleaning with a citrus clean smell. The one year warranty is a bonus also. Thank you earl from kiwi for a goodj job.
01:19 17 Jul 18
They are very responsive.
16:20 30 Jun 18
Kiwi Services was great! They were able to come in on a Saturday to clean our carpet. Thorough, reasonable price, and professional - will recommend to friends. -Sandra M
02:39 29 Jun 18
Kiwi provides great service! The technicians are always friendly, professional and quick.
21:35 22 Jun 18
Extremely friendly and knowledgeable. We love their prices too!
20:34 22 Jun 18
Very easy to schedule service and quick response time.
01:40 19 Jun 18
Quick and easy to respond with great and affordable quotes. They make the process hassle free. Fabulous customer service and rates!
14:15 13 Jun 18
18:19 05 Jun 18
I love Kiwi! Been using them for many years and you can't beat their one year warranty! The customer service is really great and Kiwi can typically get to you really quickly if in a bind.
16:35 02 Jun 18
15:56 01 Jun 18
I was referred by a friend to use Kiwi and I am not disappointed. I have been using them since 2013. My house smells so fresh when they are finished. My carpets don't feel like they have a build up of soap. The Tech's are very nice as well. I thought about using other companies, but I always choose Kiwi.
22:01 23 May 18
I was really happy with how my sectional came out and have decided that was work with kiwi again!The guys were really professional too.
02:35 17 May 18
I expected the normal quickie carpet cleaning I get from most companies.This guy made sure we were completely satisfied before he even thought about being done. Very happy with the job.
16:26 15 May 18
We have used kiwi several times in several homes, they have always been on time, quick to schedule, thorough in explaining their process, do excellent work at a fair price. Thanks kiwi.
15:16 09 May 18
Based on 749 reviews
Based on 637 reviews