Carpet Cleaning Anthem, AZ
Have used this Carpet Services over the past several years and have been pleased with their results and customer service
It’s been awhile since having Kiwi come out but I can always count on them to have time available for appts. Cant wait for them to come out tmrw and bring my carpet back to life.
great and professional service. they are my go to professionals for the past 3 years and always wonderful results!
2 rugs picked up late and dropped off late also smelled awful. The price that was discussed and agreed upon was doubled once dropped off. What is this company? 10/10 don’t recommend. Better off taking a car vacuum And a water bottle to your carpets. Thanks kiwi!
I don’t know what went wrong, but Kiwi did nothing for my rug. It smells gross and moldy and is covered in hair, dirt, and stains. They made some excuse about how it’s “not possible” to remove all pet hair or turmeric stains. Well apparently that goes for all stains, coffee, wine, the works! I thought I was paying for a professional. I know how to vacuum and spray chemicals myself. I guess that’s all they do, except they charge $100 for it! Money down the drain. And now I have a worse smelling carpet. If anyone knows a good carpet cleaner please refer me, because I am at my wits end. Otherwise save your money and just clean it yourself.
Kiwi cleaned our carpets before we moved into our home. Even though the carpet was a few years old, it looked fresh and new, with no more residual odors from the previous owners. Very pleased with the quality of work!
I am a Realtor in the Austin/Pflugerville/Round Rock area. I love that I can call Kiwi to clean the carpets in a home and they will be quick, punctual and provide quality carpet cleaning. And if it’s not right they will come back. They provide a fantastic value.
I have had my carpet cleaned many times by Kiwi and it has always been great! I will continue to use them in the future.
Kiwi has been my go-to for many years. Always friendly, punctual and no long wait times. Wonderful results!!!
Kiwi is the best carpet cleaning and a great value – I have used them for years! they always do a great job and keep my 20 year old carpet looking great! I love their warranty service.
I scheduled carpet cleaning and stretching for 4 bedrooms. I had everything moved out of all of the rooms and the day of got a call saying they were unable to come out and the soonest they could come out again would be three days later. Not happy but they were apologetic and offered a 20% off discount on the stretching. The day of, one guy shows up, which I later found out it is customary. He was nice and polite, but did not seem well trained. It was taking so long that my husband had to help him take off the doors. In addition, we had to ask him to restretch several areas and re-spot treat a few places which he gladly did, but we shouldn’t have to ask for that from a professional. By the time he was finished it was around 730 at night and we were left to hang up all the doors again move back in the furniture etc. while trying to get kids to bed for school. The next morning after taking a better look around, I noticed that in every room there was at least one, if not 2 or 3 areas that weren’t even attached to the tack strips. When I called to tell them about this and asked them to send a different technician out that day so I could finally move all of my furniture back in, they told me the earliest they could come would be in another three days!! Needless to say I will not be using Kiwi services and cannot recommend them. Their website, online reviews and customer service representatives were very polite and made me believe we would be getting efficient, excellent service, but unfortunately that was not the case.
I use Kiwi Services to clean my 100% wool rugs. I like this service for a couple of reasons including that it’s convenient, as they pick up your rugs at your home. I also like that they prioritize green cleaning and use an eco-friendly solution. I would definitely recommend Kiwi Services for your rug or carpet cleaning needs.
Horrible service! They left stains on my couch, the customer service agents are rude and said they would get management to give me a call back and never did. They show up late and expect you to wait and they even overbooked themselves and had to reschedule my service. I would never recommend their services.*Update* After reading their response below, I did not receive a phone call from the manager.
Showed up with the wrong equipment, then missed the followup appointment time.
Kiwi is ABSOLUTELY AWESOME! It’s the only carpet company with a one-year warranty program. It lets me get my carpet cleaned as needed for parties and the holidays. They do a great job, it dries quickly and smells great after. I’ve been using them for more than 5 years now and will continue to do so. Thank you!
After some challenges with getting a pick up scheduled the rug came back looking great. Very clea .
I’ve used Kiwi for years to keep our carpeting looking good. They always do a great job and the techs are good at what they do. I would recommend Kiwi to anyone I know….and I have!
They have done a great job each and every time they have come to clean our carpets. We get the same technician every time and is always prompt and supper friendly. I love the 1 year warranty and the great deal you get with those cleanings. So happy I found them.
Fabulous job and awesome service
Every experience I have had with Kiwi has been great; they do a great job.
The best cleaning service! The customer service staff are super friendly & helpful; they use natural products; their prices are much better than other chains (plus the year guarantee!). Michael did an awesome job both times I had my carpets cleaned & when he deep cleaned my hardwood floors. Highly recommended
“I’d used KIWI service in the past several time for my rental properties and another service will be done this week. Because of their outstanding job and great customer care service I strongly recommend this company to who needs concern-free job for your carpet cleaning. Thanks
Excellent prompt service
These guys are great! Always very professional, and you can usually get an appointment really quickly. I love that their products are natural so I don’t have to worry about the cats being on the carpet. Always pleased!
Customer service was excellent! They did a great job with cleaning my sectional sofa. Would highly recommend them. Very happy with service.
I was not pleased with the service. They did not appear to remove any dirt. They vacuum, spray a strong smelling chemical, use a buffing machine, and then sweep it to make it look fresh. The chemical they used triggered allergies and asthma in my son and me. The machine is so large, it does not work well in hard to reach places, so they don’t clean unless space is easy to reach. My two bottom steps have to be cleaned. I will have to hire another company to clean behind them, because it does not appear they removed dirt.
Returning to change my review. I had good service in Houston with Kiwi. Called them in Austin to clean my air vents. They are still dirty. The technician arrived late and basically told me the vents were already clean and could have just used a shop vac myself. He left a mess on the floors and then called back for my credit card info after taking an imprint. I am SO mad at the waste of time and money after having such a great experience.
Kiwi did an excellent job cleaning the carpet in my home.
I have used Kiwi for several years now – for my own home and for a rental property. They were the first I called when needing carpet cleaning for another rental home. I appreciated their fast response and friendly customer service. It’s so quick and easy to get a cleaning scheduled and they’ve done a great job every time. Our last tenants also appreciated their service. Thanks, Kiwi!
Great service & friendly
They have cleaned my house in a professional manner and I’m satisfied with the results.
I have used Kiwi twice to clean stained carpets in rental property. Both times, the results have been even better than expected. If I had carpet in my own home, I would absolutely call Kiwi. The technician arrived on time and the prices were reasonable.
We have used Kiwi services for carpet cleaning on multiple occasions, they are always fast, efficient, and have great prices/deals. They outshine any other company I have used in the past. Keep up the good work!
Kiwi Services are awesome! I have been a customer since 2015. They are professional and very courteous. The cleaning service they provide for my floor is superb. Not a lot of drying time and the cleaning scent is heavenly. I highly recommend them.
I keep coming back to Kiwi because I know I can count on their fabulous service! Customer for 5+ years at this point!
Excited to use them again!
Very thorough, very quick, great value!
Kiwi did a great job cleaning my couch! I have a dog and all their products were pet friendly, which I really appreciated. They got my couch back to new! The customer service from Shirley is great. She responds to requests quickly and is extremely knowledgeable. The team members that come out to do the work are friendly and professional. Will use again and again to clean my couch and rugs!
Kiwi is affordable and does good work… combine those two factors, and that’s a great thing!
Makes a world of difference!! Have used Kiwi’s services a few times… have never really had any serious stains, but we’re always so amazed at how well it removes signs of heavy traffic. From making the appointment to having the carpet done, all personnel are always so professional. You need to experience this for yourself… for reasons already mentioned… and let me not forget the great, fresh smell of the cleaner they use and the wonderful repeat service deal!!
Great job and very good price. He cleaned two large rooms and hallway and the work is very detailed. Only problem is his prices are so low. So I padded a little extra. You can walk on the carpet right away, but with no shoes because it is a bit moist. But he said to leave the windows open and it should dry up in a couple hours. Great job Kiwi Services! I’ll be calling you again for service. Unless I decide to replace my carpet with wood floors.
I love customer service at Kiwi, (Sherley) as well as the excellent job they do. The carpets have a wonderful smell after they have finished.
I have been using Kiwi carpet cleaning services for years and there is no other carpet cleaners I would use for several reasons. First, they do beautiful work meaning, the carpets are clean, and don’t smell, dry quickly, stains are really gone, the technicians are clean and efficient. Then there is the ease of setting appointments and the promp coming and going. I love that for a minimal charge they come back and will reclean the rooms as often as I want for an entire year. I would recommend this company to anyone who wants to clean their carpets especially if you have elderly parents or young children or pet stains.I wanted to add that after the work was done today that today was rather exceptional. The work has been consistant. But today, the technician who cleaned my carpet was able to get stains out of my carpet I was sure could never come out. He had a great attitude and didn’t mind staying with the stains until they were gone. Because of his attitude and the amazing results, yet again, I will stay with Kiwi and I will always ask for Alex! He is an asset to your company. And, I found out that he does carpet stretching and tacking for Kiwi and I need that too.
Great service. My floors looked so clean and the rep was super nice and informitave.
Great prices, great service!
We have used Kiwi for years. Love how quick it dries, the smell, and the good prices. It seems they are always available any day I need them.
They are always pleasant, helpful and professional.
I have been with Kiwi for many years. I use Danny and I am always pleased with the attention to detail he gives to my carpet. I have been very satisfied! The customer service is great!
I’ve been with Kiwi for almost 3 years, and they have always have done a great job! I highly recommend them for your carpet cleaning. Regarding other services I have not contract any so far, but I can ensure that with the quality they provide in my carpet, they will do a great service. Also Customer Service is very good, they have always helped me to reschedule, review billing information, discounts and much more. Definitely a 5 stars rate!
They are on time, efficient and very professional. Great company to work with and their warranty program is a great benefit!
I like Kiwi because they offer a warranty service and call you to remind you before it expires!
I’ve used the warranty service many times, and the staff are professional and thorough.
I have used Kiwi carpet cleaning a few times for my wool area rugs. I find the pick up, clean and drop-off experience to be seamless and quality. Once I found Kiwi carpet cleaning, I stopped looking elsewhere. I’m a busy professional and find it all too easy to have someone come, pick up the carpet and take it away to be cleaned. Their customer service team is always polite on the phone when I’ve called to make a new appointment.
The service was very professional and my white sofa cleaned up much better than I even anticipated. Also, their prices were better than other quotes! Highly recommend Kiwi Services and will call on them again.
The receptionist on the phone was very helpful. The technician was very thorough and prompt. Thanks Kiwi for taking care of my needs on such short notice. You guys are awesome.
I recently scheduled a carpet cleaning with Kiwi , I wanted to see what the difference was from two prior services I have used in the past ( WOW Capet Cleaning and Hart’s Both of these companies are outstanding, David Hart typically answers the phone when you call to schedule). So I book a cleaning and they offer a two hr window, I say that fine pretty typical right. Nope I waited for two hours and had to call them when they were late, I called after about 6 minutes, why only wait 6 minutes you say? They had two hours to get started, when I called they said they are just around the corner, no thanks Austin is notorious for 40 mile corners :(. I was personally disappointed with Kiwi; great website, poor real life follow through.
Kiwi always does a thorough and dependable cleaning with a citrus clean smell. The one year warranty is a bonus also. Thank you earl from kiwi for a goodj job.
They are very responsive.
Kiwi Services was great! They were able to come in on a Saturday to clean our carpet. Thorough, reasonable price, and professional – will recommend to friends. -Sandra M
Kiwi provides great service! The technicians are always friendly, professional and quick.
Extremely friendly and knowledgeable. We love their prices too!
Very easy to schedule service and quick response time.
Quick and easy to respond with great and affordable quotes. They make the process hassle free. Fabulous customer service and rates!
I love Kiwi! Been using them for many years and you can’t beat their one year warranty! The customer service is really great and Kiwi can typically get to you really quickly if in a bind.
I was referred by a friend to use Kiwi and I am not disappointed. I have been using them since 2013. My house smells so fresh when they are finished. My carpets don’t feel like they have a build up of soap. The Tech’s are very nice as well. I thought about using other companies, but I always choose Kiwi.
I was really happy with how my sectional came out and have decided that was work with kiwi again! The guys were really professional too.
I expected the normal quickie carpet cleaning I get from most companies. This guy made sure we were completely satisfied before he even thought about being done. Very happy with the job.
We have been using Kiwi for over 9 years and I would not use anyone else. They service is fantastic as is their customer service. I am a real estate agent and I refer them to all my customers. I have not heard one complaint from anyone. Thanks Kiwi!!!Kelly Thate
We have used kiwi several times in several homes, they have always been on time, quick to schedule, thorough in explaining their process, do excellent work at a fair price. Thanks kiwi.
I had Kiwi Services clean my carpet at my home in Manor several years ago, and was very pleased with the results. They were prompt, courteous and professional, and left my carpet cleaner than any other company had ever done. I will use them in the future for my carpet and upholstery cleaning needs.
Kiwi did an excellent job on our home. We had a small issue and they returned promptly to address it. Love that they have a return guarantee to come back and clean for a discounted rate. Highly recommend them!
Great service, quick and great job on the rugs. They smell fresh but not overwhelming or chemical-ly like some rug cleaners can make your house smell. Techs are always polite and on-time. With 3 kids and 2 dogs I am calling them more than the average person and I’ve been pleased every time.
I have used Kiwi for a few years now and love their service. They are always on time and do a wonderful job especially with pet stains…we have 3 dogs! They are affordable too, even better!
I had my carpets cleaned by this place its yhe worst place ever. They left more stains on my carpet then there was when they came out. They refuse to give me my money back horrible place..dont have them come out
I used Kiwi in the past for my carpet cleaning and my oversized rugs and they did a marvelous job. I tried using another Company, but it simply wasn’t the same. I am proud to say hthat I am back with Kiwi and I am not leaving. Thanks .
To date I have used KIWI for total cleaning & repair of a 4 ‘x 6′ rug & consider the results to be excellent. Initially KIWI neglected to replace the fringe on the rug, but once notified made an immediate effort to pick up the rug & correct the oversight. I also had KIWI clean my Master Bedroom & Closet carpet. The results were outstanding which is greatly appreciated.I currently have scheduled the cleaning of my HVAC air ducts as well as cleaning of my 12′ x 14’ oriental rug. I trust that the results of these services will be as positive as my experience with the other services I have used.I will continue to use KIWI’s services because not only have I found the results of the services to be completely acceptable, but have found the servicemen who have come to my home to be professional & trustworthy … two attributes I expect. Additionally, the costs of the services from KIWI are much appreciated.
I’ve used Kiwi Services in both my current house and previous house, so I’m a repeat customer! They have performed carpet repairs (replaced holes chewed up by my dogs) and made it look like nothing ever happened! They’ve also cleaned our carpets and upholstery on our couches. They’ve never disappointed! We’ll be sure to keep using them for all our carpet needs!
Great service and great quality. We’ve used them several times and they are always very professional and efficient.
I called them to get my air duct cleaned.Got estimate for $125 plus Tax. I was really disappointed When i found out that he wasn’t able to clean our Whole Air duct.So now we still have the same issue with clothes not drying and water coming out side House due to stuff still been in our Air duct, and still had to pay the $125 plus Tax.
Love their guarantee! My children think that carpets are just giant placemats, so having that ability to call in a cleaning without watching my bank account drain to nothing is a real plus.
I used kiwi for the first time last year when I was selling my house and I really appreciated their services. They have great customer service and do a great job.
Kiwi always does a great job with my carpets! They’re the best in town!
I will only use Kiwi Services for my carpet cleaning. They can tackle any individual problem quickly, and they always do a professional job. I highly recommend Kiwi!
Kiwi Services cleaned our air ducts and made the whole house smell so much fresher and gave us some peace of mind that the air we were breathing was healthier. A+ on service and staff!
Technicians are great! But the sales department isn’t as great. I was promised a window of arrival from 3-5, got my family taking out all the furniture out of the rooms before then so we could be ready. Technician did not arrive until 7:30 pm! Only reason I didn’t cancel and went with someone else was because I had nowhere to sleep! Since I had taken all the furniture out. I called the sales repeatedly and they just kept adding 30 min. By the time the technician arrived my husband had left for work and I had to do all the furniture moving by myself! They had promised 2 free rooms for the inconvenience but when the technician arrived he said he had no knowledge of this and charged me full price. I believe the sales personnel shouldn’t promise stuff that they cannot deliver. Starting with the estimated time of arrival.
Our experience with Kiwi has been great; carpets are cleaned and smell fresh everytime….thanks Kiwi
I have used KIWI Services since 2010. In my experience they always provide a wonderful cleaning service that leaves the house smelling clean and fresh without the smell of chemicals. Another plus is the very short drying time for carpets.
My 3 year old couch was definitely in need of a good cleaning. So I Googled of course, and found Kiwi Services. Unbeknownst to me I hit the jack pot! The price was reasonable and customer service was very good. I had to run an errand so the Kiwi Rep. was met by my mother, np. I had returned in time to meet him and to see the great job he had done. My couch looked brand new! I was very impressed. He left me with details as far as how long it would take to dry. He was a very nice guy. I will be using Kiwi services again!
Kiwi does a great job cleaning our carpet! They take care of hard stains and it’s always service with a smile. We’ve been customers for 5+ years and have always been satisfied. Thank you, Kiwi!
Reliable and fast
We have used Kiwi services in the past for some carpet repair. They we very professional from the get go. Abe came out and did a great job repairing the carpet and telling us about the other services that Kiwi provided. This company is top notch, everything from their customer service to the services they provide. I highly recommend them.
I used Kiwi to clean and polish my tile floors, they did a beautiful job and the price was a lot lower than their competition. I am using them today for my carpets to be cleaned. Also, their Customer Service is excellent, calls and emails responded to ASAP. Thank you to Shirley Mata who was so helpful to me.
Not only did they arrive on time they also did a walk through with me and explained steps on certain stains that would be taken to removing them. After it was all said and done I was happy with the outcome and surprised that all but one stain (teens and nail polish!) came right out and it looked great.
Kiwi is always timely, courteous, and thorough. Our carpets look great and the price is reasonable
I am very impresses with the type of cleaning that Kiwi does. It dries fast and is non-toxic. I also appreciate the warranty and the 7 dollar per room cleanings for a year.
They are fantastic! My carpets look amazing after they clean them but the best part is the guarantee! I had them come out once a quarter during the year guarantee. Such a great deal!!
Always get a reasonable deal when I use Kiwi, the cleaning techs have been friendly in the past and customer care reps are happy to answer any of my questions.
I’m using Kiwi for the second time. First, the staff is great! The product is great! They work to save you money while keeping your rugs clean. Clean carpets are healthier rugs.
This will be the second time using Kiwi. They do a fantastic job and I recommend their services.
I had a great experience with Kiwi. They cleaned some carpets in my home recently. Not only did the carpets look great, but the technician was on time, courteous, professional, careful, efficient and the price was reasonable. I will use them again.
I had my carpet cleaned in the past and I have requested another cleaning , because the procedure works for me. The carpet looks great and it dried in a couple of hours just like I was told. The staff are great and you will get great service from the whole team. The also have an outstanding warranty and saving package for your next cleaning. Hope you enjoy your carpet as much as I do.
I have had KIWi do my carpets before and I have been really pleased with the work they do and would not have anyone else do my carpets.They do great work and have always been pleased with the ones they send to do the work are very courteous and do a great job. Bernice ColeLakeway, Texas
Always prompt, friendly service! I’m a repeat customer and recommend them highly!
We are using KIWI for the 3rd or 4th time. As opposed to other service providers they will give us a quote without hidden fees & they make every effort to come at the time we need them. We also like that our carpet is not wet when they finish. The service satisfaction for a year is a unique perk we appreciate,
We’ve had Michael out to repair our carpet in the past and now to clean the carpet. He is professional, efficient, and does a great job! We’ll use Kiwi next time we need carpet work done.
I had the carpets cleaned in my rental house upon move out, back on July 1st. As of today, I have yet to see an invoice for services performed, despite calling almost every day. They also charged my card twice, and despite refunding the duplicate charge, my former landlord is still going to charge me for cleaning the carpets, due to the fact that there were still stains and pet odor. I would like a full refund, as I am completely unsatisfied with the service itself, lack of an invoice, and lack of any return communication. But over the phone I’m told that the policy is to come back out and clean the carpets again, which has already been done, and also that the manager has no direct line and will call me back. I’m okay with one star, because their sales people were friendly, but I would not recommend Kiwi to anyone.
This was a good service. Apparently. My mother used my account to give the review. I’m soooo sorry for the misunderstanding
The woman I spoke to was very friendly and it was a pleasant experience. Since i have to wait to find out the total charge, or the quality of service until the day of service.
No major stains on our carpet to begin with but, with 3 kids who are constantly coming and going, it does start looking ‘lived on’ after awhile. Always amazes me how Kiwi can bring it back to life… and love the Kiwi service warranty!
I’ve been a fan of Kiwi for years. They do a great job on my carpet, are friendly, reasonably-priced, and professional. And their marketing is top notch!
Very professional and pleasant to deal with. They did a GREAT JOB! I will continue to use them in the future! I have a couple of animals in my home and you would never know it because my home always smells fresh and clean thanks to Kiwi!
The team from Kiwi Services did an excellent job cleaning the carpet in the downstairs bedrooms and hallway . Because the hallway and one bedroom were small they offered to clean the stairs at no cost. The were on time, courteous, and efficient. I was very pleased with their service.
Kiwi does a good job.
I’ve used Kiwi a few times in Austin and now in Denver to provide cleaning for upholstery and rugs. They have exceptional service and fair pricing. Happy to see that they are also located in Denver so that I can continue regular cleaning for normal wear/tear and pets.
We’ve used Kiwi service several times for carpet cleaning on our apartment. They are fast, efficient and the results are wonderful. I highly recommend them to carpet services. We’ll be using them again in the future at our new house for tile and hard wood cleaning. 🙂
We’ve used Kiwi several times for our hardwood floors and carpets and rugs. Great service every time! Friendly folks, too.
Technician was thorough and professional. Sales staff cannot be trusted. They will tell you anything you want to hear even though they cannot deliver. We requested help in moving furniture and we’re promised a ‘crew’. In reality they never send a crew as there are only 4 technicians for the entire area and they all work alone. We requested carpet stretching and we were promised it could be done. Technician arrived and basically couldn’t t do any of the stretching work. Apparently the disconnect between the office and field is very common. I would not recommend using these people.
I LOVE Kiwi Services. They are professional, courteous, on time and thorough. In addition, they explained the carpet cleaning service in detail and answered all of my questions. I love the warranty program as well!
Returning customer for cleaning two area rugs. Prompt, on time, great service.
Kiwi gave me a great deal and provided a great service. I will definitely be using them again in the future. Thanks!!
Excellent every time.
Great Service and super friendly staff. I’m always so happy with the quality of work Kiwi provides.
We have been very happy with Kiwi, having used them both in Houston and Austin. Their cleaning technique works very well and you are able to walk on the carpet almost right away. The technicians and support staff are great also.
I’ve used Kiwi Services and they were fantastic! Price was right and customer service was very helpful! I would recommend.
I love the way the carpet smells after it’s been cleaned. I also love the fact that it doesn’t take all day to wait for them to dry. I recommend you all the time.
Wonderful staff and very fair price. My couch felt brand new after the clean
Kiwi carpet cleaning is absolutely amazing! Customer service rocks and the techs are always helpful and nice!
I always use Kiwi for carpet and upholstery cleaning. Tile too. They do a great job and have affordable prices.
Great service! Super fast scheduling.
I have used Kiwi Cleaning services for the past three years. They are very prompt, do an amazing job at cleaning my carpets. I have two pugs so they tend to leave potty messes on the carpet. Once Kiwi comes by and use their special pet oder eliminator along with the regular cleaning solution my carpets look almost brand new and they do a great job getting that pet smell and stains out. I am now making the leap to have them clean two of my couches (glorified dog beds) as well as cleaning my air ducts (never been cleaned before.) I highly recommend you use their services and be sure to ask about the one year warranty offer that they offer. Under the warranty they will come back and clean the carpets at a very low rate so you can always have fresh clean carpets.
My experience with Kiwi was AMAZING! I had a dog get sick on my brand new beige couch. They came out and cleaned it better than it was before! They even helped with the pilling on the couch. After a couple days, there was still a slight odor. They came right back out free of charge (because of the 30 day warranty) and made it right. So happy about that experience that I am using them again for Carpet cleaning and already have my appointment scheduled. Thanks Kiwi!
Got rid of all the pet urine in my room. Great job!
If I could give them zero stars I would. They “cleaned” a rug for me. Brought it back to my home. Only to be opened up and stuff literally stuck in the rug still. The man goes and gets a rake and a vaccum for the run that was supposedly “cleaned”. He takes the rug back to be “cleaned” a second time. He brought it back. Now it smells, still is damp, and has dirt crusted on the top layer. I refused to pay for a rug they ruined…that was April. Here we are. They are still calling asking to collect a fee for a rug that was never cleaned or cleaned improperly. My rug is not even useable. Then they call and tell me I should be grateful for my 25% discount. Not to mention every time they call I have to retell the story over again to the exact same person. I’m a huge fan of customer service and they need a lot of work.
We’ve worked with Kiwi a number of teams and have always been pleased!
I’ve used Kiwi for several years and have been extremely happy with the results. The technicians are friendly, knowledgeable, and do an excellent job. I highly recommend them! Brad
I am very pleased with the services I received from Kiwi. I am most pleased with the 30 day satisfaction guarantee and plan to use them on a regular basis.
KiWI is not only good for the environment there prices are competitive, they do a great job! and will work around your schedule.
I have used Kiwi 1-2 times per year for the past several years for cleaning of my carpets, pet stains, and sofas. Always great service at a reasonable price.
Kiwi was professional and affordable. Loved our service.
Great customer service. Friendly techs. Timely. Cleaning job is great!
Great job, easy scheduling, and discounted return visits for a year.
Kiwi gets the job done fast and with great service. Highly recommend
I have used Kiwi Services for many years between Austin and Atlanta. They work around my schedule. They take their time and make sure I am happy with the job before they leave. They are good about checking in with me from time to time to see if I need any work done. They also are good about reminding me that my year is about to expire which was the case this time so I got my last carpet cleaning in before the holidays. I highly recommend them.
The 1st time using Kiwi was so amazing that I have scheduled my second carpet cleaning with them. The customer service starts with that initial phone call and ends with the tech. I can confirm that the service provided from beginning to end is top notch! I am a realtor of 15+ years and it is very importing for me to find someone in the industry to provide the excellent service to me personally since I refer out these types of services to my clients. On a final note, as-side from the amazing customer service, the tech did an exceptional job cleaning the carpets and removing stains that I wouldn’t have imagined could disappear. I highly recommend Kiwi and will use in the future.
The technician arrived during the scheduled window. He was courteous, friendly and asked questions regarding the service. The carpet looks and smells great. Satisfied as always. Thank you!
Few days ago I called Kiwi Services for Air Duct Cleaning. The service was done by Trevor who took his time to perform and excellent service. Now I feel the air flow cleaner and refreshed. Thank you Kiwi for a great service! I will use their service again!
The personal service I have received from Kiwi is great!! I’m very happy with their work and attention to detail!
The workers are always prompt and courteous. The job is performed in a timely manner and always presented for inspection. I love the fact that the carpet isn’t saturated and the fresh smell. The reward program is awesome. I use it frequently since I have high traffic with boys and pets. It makes it so much more affordable to get frequent cleanings.
They do a great job cleaning our carpets and it dries quickly.
I’m very happy with Kiwi carpet cleaning. The customer service is excellent as is the cleaning job they do.
Its always such an easy proces to book kiwi services. We have been a customer since 2011 and love the annual warranty.
Customer service is always on point and accommodating!
I was very impressed with Kiwi services. They were prompt, efficient, and thorough. The warranty cleaning for $7.00 a room is awesome. I appreciate the excellent customer service at a reasonable rate.
I’ve been using Kiwi Services for years. Their work is excellent, the prices are reasonable and their customer service is the best! I’m a highly satisfied customer.
Kiwi offers excellent customer service at more than reasonable rates. They have cleaned my carpets and left no stain unattended. They arranged to have an antique area rug repaired when my puppy chewed it. It was so well done, you could not see any damage at all. I’m very happy with the services I’ve received and recommend Kiwi often.
I was, in the end, very very satisfied with the service I received. The crew had not covered all of the areas that I expected would be cleaned so I call the company back. They quickly sent out a new technician (Richard) who did a great job and I had him add on cleaning of the grout on my stone tiled floors in addition to the spot cleaning. He not only hit the spots that were missed, but found stains that were not properly treated and removed them. I found customer service to be very responsive and concerned with my satisfaction. i would have given them a full 5 stars if it were not for the fact that I had to have them come out twice. My carpet looks great and my house smells clean and not musty. Thank you Kiwi!
Love having my carpets clean for a year at a low rate!
I have had a 100% positive experience!! I am so excited to have the carpets cleaned by such an amazing company. All of my questions and concerns were address. I just love the one year warranty!!
As a realtor, you want the best. The product they use is fantastic and leaves the carpet very dry. They offer a 30 day guarantee and a one year warranty. They also stretch carpet with a one year warranty. Kiwi is awesome!
This would be the longest review ever if I went into detail about everything that went wrong…The cliff notes: I’ve been without my living room rug for 2 months, they did a terrible job, charged me for a protectant that never got put on, had to call customer service four times. Finally spoke to a “resolution” person who’s resolution for the two months and $400 I’ve spent dealing with this mess was to offer me a $35 credit for the next time they came out to clean my carpets. Utter ridiculousness. They don’t care about quality, their customers, or righting their mistakes. Do not, I repeat, do not hire this company. Also, take note on these reviews that the company only responds to the positive reviews…that should tell you something.
I have used Kiwi Services for the past 3 years. They always send very professional people and who do an awesome job.
I love that they completely describe the type of service they will perform. I also appreciate the one year warranty.
I had a bad experience. The carpet cleaning was great. The wood floors not so much. They had to come 3 times to get all the residue off. The floors didn’t look any different once they were done, so either they didn’t need to be polished, or they polishing was ineffective. They charged me $700 to polish one room and hall, and I thought it would be top-notch. Their resolution: They offered a $200.00 refund. I was happy to pay for the carpet, but did not want to pay for the floors, as I was not satisfied, but they would not budge. Do not risk your money- if you are not satisfied it’s tough luck, an unusual policy these days. I have instructed our entire building to avoid this company. They could have easily saved the relationship with a refund, and gained the business of our building. I am a professional, and obviously was willing to pay a lot for the service- I had a quote for the $700.00, but when I pay premium prices, I expect premium service and satisfaction, which was not provided.
Be wary. When I contacted them, I gave them all the details of the job I was looking for them to do (clean, seal, and polish my VCT tile). We scheduled the estimate for them to come out, and they canceled on me the day before. On the second try, they came out and told me they don’t do that kind of work and blamed their sales associates for “not knowing what services they actually offer.” Missed two days of work to hear that they can’t do anything for me.
Kiwi has always done a great job. They have repaired rugs and cleaned them for us in the past. It is very convenient that they will pick up the rugs, clean them and bring them back when complete.
I am a 2nd time customer and I am pleased with the service and the product that cleans the carpet. The service is prompt, efficient and polite. The turn around time is special to me as well I am able to walk on my carpet in a couple of hours after cleaning unlike other carpet cleaners 24 hour wait.Bottom line it is a good clean product and getting a cleaning time is very easy with the polite representatives that assist you while setting up an appt.Joe
Just renewed for another year with Kiwi. My carpets and rugs never looked so good! Thank you KIWI Services.
We just renewed our warranty for the second year! This is such a fantastic value we could not pass it up! We have pets as well as a lot of traffic thru our home and Kiwi’s warranty program has been a life saver. Oh and by the way, the work is very high quality and is done by courteous professionals. Thanks Kiwi
This is my favorite carpet cleaning service tried thus far. They did a fantastic job, and the warranty is worth it for frequent cleanings throughout the year.
LOVE HOW BEAUTIFUL MY HOUSE LOOKS AFTER KIWI LEAVES! And it smells sooooo good!
I love that Kiwi Carpet uses natural products that are safe for the kids and pets. I love that there is a natural clean sent when they are finished and not a chemical smell. I appreciate that they help me move things around and are respectful of things in the house, including my time. Anytime I have had a change to my schedule they have been flexible with me.
Excellent customer service from beginning to end. And great work in the home. Very thorough and accommodating.
Every time I call Kiwi I’m blown away by the outstanding customer service they provide.
Kiwi has always been proactive with calling me to see if I want my carpets cleaned even when I don’t think about it under there warranty plan. The service guys always show up on time and clean my carpets great and I am always satisfied with the results. I also love it that the carpets are dry in just a few hours. You rock KIWI Carpet Cleaning.
So happy to find Kiwi Services.This is the second time I have used them for rug cleaning and repair.Their work was excellent and they picked up and delivered my rugs.Couldn’t be happier!
We love Kiwi, they do an excellent job and don’t saturate your carpet pads which leads to break down. We started using them in 2004 in our first home. We moved and are now back in the area and signed up as soon as we purchased our home. We have not been disappointed.
I have used Kiwi carpet cleaning and duct cleaning services over the years. They do professional and thorough work. I like that carpets are left almost dry so there is little time you have to stay away from them. They also do a good job of stain/spot removal. Their return service is also a bargain. I plan to give my daughter a Christmas present of carpet cleaning services this year. Thanks Kiwi.
Super friendly and helpful customer service staff, plus their pricing specials and prompt service make me look great to my clients (the owners of the houses) and to our renters (the people living there). Thanks Kiwi!
I’m a VERY Happy Kiwi customer for over 1yr now!! Good quality, awesome prices and great people…keep it up Kiwi and thank you for your professionalism with each and every visit!!
Love love kiwi and have used for 5+ years. I have stairs leading from garage where a family if runners with “trail feet” track dirt and it is so awesome kiwi can come out and clean these areas with so little charge as many times as I need. The product smells so fresh I wish there was a candle with the scent. Thx kiwi!!
I love using Kiwi for our home rug cleaning services! Their employees have always been professional and friendly. I also like the additional home services they provide such as dryer vent cleaning and upholstery cleaning.
Kiwi Services did a great job at cleaning our carpets. I was amazed at how efficient the service was. They do really high quality work and I will definitely use this service again! 🙂
Kiwi Services are fantastic! They are very professional and have always provided the best cleaning along with great customer service. I will definitely recommend to my friends and family!