I reached out to Kiwi to repair and clean my antique rugs. Unfortunately I had a poor experience with this company. While the folks I talked with were knowledgeable and kind, their company lacks in communication and time management, at least for this type of work.I called Kiwi about antique rug cleaning and repair at the end of September. When I inquired how long the process would take, they said repairs depended on the severity, but rug cleaning would only take a few days. What they didn’t mention was that the repairer only comes in once a week, and the back and forth on negotiating repairs (of which I initiated, since I didn’t hear from Kiwi) would take a month.They picked up my rugs the following Saturday, October 3rd. After two weeks had passed with no contact, I called Kiwi for an update on the status of my rugs. The antique rug contact said the Master Weaver for rug repair only came in once a week, and my rugs would be examined the following week. She came back with an estimate ~4 days later on Monday that was far higher than what I anticipated. My contact then said she would come back to me with a better price by Wednesday. Wednesday passed, then Friday... I called back again on Monday asking to speak to my contact. I was told she was busy but would get back in touch with me ASAP. She never called back. Wednesday I called again, still unable to reach her. A customer service agent (not the antique rug specialist) called me back that night after seeing my missed call. After explaining my case, she said they would take $100 off the original quoted price, but it would be another month to complete the work. I then asked how long just rug cleaning would take, and she quoted me two weeks (keep in mind, the initial quote for cleaning upon my introductory call was a few days). I asked Kiwi to return my rugs. This was a month of back and forth, with communication initiated by me, not Kiwi, and ultimately no service provided due to their poor communication and inability to give customers a service timeframe.In all, this was an incredibly frustrating experience that could have been avoided by communicating more proactively, being more transparent about timelines and setting expectations, and offering updates to customers with more time-consuming orders. Because of this experience, I would not recommend Kiwi for their rug cleaning or repair services.
13:55 16 Jun 21
I don't think my couches looked any different than it did before they were "cleaned." No response from company when I reached out. Would not recommend.UPDATE: Kiwi reached out to me, apologized for the delay, and I have a second cleaning scheduled for next week. Will update this review again thereafter.SECOND UPDATE: I have revised my review based on the follow up from Kiwi, including the second cleaning. My couches looked significantly better after this cleaning. Would have given five stars had this been the case after the first cleaning.
Aubrey Morgan Lopez
16:44 14 Jun 21
After several hours cleaning...there was no difference in my carpet. Waste of money.Several weeks later after posting my review I get a email stating they would contact me about my review. Nope ... no contact. Again made a bad choice about this company and after $300+ spent on cleaning my carpets there is no visible difference. Save your money and go with someone else...anyone else.
03:16 05 Jun 21
If I could give this company negative stars, I would. They do not deserve the lowest 1 star rating. I scheduled to have my area rug and sectional carpet cleaned at least a month in advance. The carpet pickup rescheduled twice before they came to get it. Finally it was picked up, and after 5 weeks with no word from them, I finally called to see when I would be getting my rug back. After 3 attempts with customer service reps who couldn’t tell me where my rug was, someone finally gave me a date for 2 weeks later to receive my rug. They had my rug for a total of 7 weeks. Meanwhile, I had an appointment for this company to come clean my sectional couch. After they were over an hour late for their appointment, I called, and they said they wouldn’t be able to make it after I had this appointment scheduled for over a month! No phone call, no notice, no reason, just a no show. They asked if I wanted to reschedule, and I said absolutely not and requested my rug returned as soon as possible. We’ll, my rug was finally returned today, returned by a guy in an unmarked truck who hoisted it out of a crumpled up position, and it wasn’t even cleaned! It looks more dirty now than when they picked it up. There is brown around all of the edges, and there was literally a corn flake stuck to it! DO NOT USE THIS COMPANY!
15:58 04 May 21
If I could give this place zero stars I would it’s a fraud company I had my inside air ducks clean all nine I believe maybe even 10 I don’t remember exactly nothing change that was the exact same dust that I’ve always had when the guys came in they were unprofessional didn’t even know what I was getting done they were late come to find out after they completed he told me that I didn’t even need their services that they were pretty clean so that was $300 out the window when I didn’t need to spend it my outside air ducks weren’t clean which I thought they were going to do I would never use them again straight rip off
11:52 30 Apr 21
Didn't get a chance to use them, how disappointing made an appointment they gave me a window from 4-6 and they canceled at 5:50 ...rescheduled for the next day and then when I got off work got the message they were not coming again!
21:43 21 Apr 21
We were super excited to get a good cleaning on our tile and grout and have it sealed. We were upstairs and my husband watched while our 1 person team cleaned. They did 2 of the multistep process we were promised via email and phone. When the cleaning was done, we were in disbelief this was the final product. Our tile looks the exact same and worse it is sticky (even though dried) resulting in my husband’s feet to pick up ALL the dirt. Our cleaner offered to talk to the manager, Justin, who had no desire to come out and inspect and stated that we needed to talk to customer service. He also stated that the multistep process hasn't been followed in a long time... When we talked to customer service, they said all steps should have been followed and offered to send someone else out next week (we are on vacation this week). The issue is the area manager was completely fine with the shortcuts, so sending them back out seems to be futile and a waste of our time. Super disappointed in this company. 😔
16:16 18 Mar 21
Cleaned my white couch and it looks great! Friendly service as well.
22:31 01 Mar 21
This place is horrible and a rip off. They lied to be about time frame of my rug. After going round and round they gave me a time frame and I waited all day only to learn the rug wouldn’t be returned to me. The rug was returned days later uncleaned. At drop off I asked how do I pay and the guy said the rug wasn’t cleaned. 😡
Kristin de Lascurain
00:43 20 Nov 20
I'm a repeat customer. Excellent service!!
19:13 16 Nov 20
20:08 07 Nov 20
17:54 27 Oct 20
I use only Kiwi services for my carpets. No other service compares. I am now using them for air duct cleaning as they did my previous house and the air quality was excellent after their service.
18:20 20 Oct 20
These guys are great. I hired them to clean and seal my Travertine backsplash in my kitchen and clean and seal the grout in my bathroom floors. They did an exceptional job. They answer the phone when you call. They provide free estimates, they follow up, and they show up when they say they will. Much different experience than dealing with competitors. Very professional. I highly recommend them. Justin, thank you for excellent service.
16:53 30 Sep 20
20:54 17 Sep 20
Thanks for your great service! Happy to have my heavily soiled rugs and carpets cleaned thoroughly.. Keep up the good work!
14:01 14 Sep 20
Very handy to have professional carpet cleaners on hand when you need them.
18:06 11 Aug 20
7/28/20I've used Kiwi's Cleaning & Restoration Services a couple of times in the past and I've always been satisfied. I recommend them highly to all of my friends and family.They have gotten the worst stains like dirt from underneath peoples shoes our of the carpet. I like how my carpet feels clean and looking fresh after they deep clean it.The employees at Kiwi are professional and they arrived within the time window as promised. The customer service is also excellent and whenever I called whoever picks up the phone was always professional and accommodating.As a repeat customer I've chosen to use Kiwi's Cleaning & Restoration Services mainly because of the quality of how well they clean my carpet.My 3 year old couch was definitely in need of a good cleaning. So I Googled of course, and found Kiwi Services. Unbeknownst to me I hit the jack pot! The price was reasonable and customer service was very good. I had to run an errand so the Kiwi Rep. was met by my mother, np. I had returned in time to meet him and to see the great job he had done. My couch looked brand new! I was very impressed. He left me with details as far as how long it would take to dry. He was a very nice guy. I will be using Kiwi services again!
04:13 29 Jul 20
Used them multiple times, multiple homes. Always professional and do a great job.
19:51 17 Jul 20
I recently had a large oval wool rug cleaned using Kiwi Services. The total experience from making the appointment, having the rug picked up, than cleaned, and later delivered back to my home was awesome. The rug was cleaned better than I had expected since it had large cream colored areas that were heavily soiled. For the quality of service I received it was a good value for the dollar amount I paid. I will use this service again. Thank you to everyone involved from the initial call I made to the rug being returned. Great Job!
19:49 15 Jul 20
We had a wonderful experience, everyone was super helpful and nice. We would definitely recommend Kiwi Services to clients!
18:03 18 Jun 20
17:29 26 May 20
19:51 16 May 20
Have used this Carpet Services over the past several years and have been pleased with their results and customer service
15:52 04 May 20
It's been awhile since having Kiwi come out but I can always count on them to have time available for appts. Cant wait for them to come out tmrw and bring my carpet back to life.
15:44 04 May 20
great and professional service. they are my go to professionals for the past 3 years and always wonderful results!
Mark Anthony Ortega
14:01 20 Apr 20
2 rugs picked up late and dropped off late also smelled awful. The price that was discussed and agreed upon was doubled once dropped off. What is this company? 10/10 don’t recommend. Better off taking a car vacuum And a water bottle to your carpets. Thanks kiwi!
21:10 08 Apr 20
I don't know what went wrong, but Kiwi did nothing for my rug. It smells gross and moldy and is covered in hair, dirt, and stains. They made some excuse about how it's "not possible" to remove all pet hair or turmeric stains. Well apparently that goes for all stains, coffee, wine, the works! I thought I was paying for a professional. I know how to vacuum and spray chemicals myself. I guess that's all they do, except they charge $100 for it! Money down the drain. And now I have a worse smelling carpet. If anyone knows a good carpet cleaner please refer me, because I am at my wits end. Otherwise save your money and just clean it yourself.
14:23 08 Apr 20
Kiwi cleaned our carpets before we moved into our home. Even though the carpet was a few years old, it looked fresh and new, with no more residual odors from the previous owners. Very pleased with the quality of work!
00:37 28 Feb 20
I am a Realtor in the Austin/Pflugerville/Round Rock area. I love that I can call Kiwi to clean the carpets in a home and they will be quick, punctual and provide quality carpet cleaning. And if it's not right they will come back. They provide a fantastic value.
14:30 18 Feb 20
I have had my carpet cleaned many times by Kiwi and it has always been great! I will continue to use them in the future.
00:12 12 Feb 20
07:27 11 Feb 20
Kiwi has been my go-to for many years. Always friendly, punctual and no long wait times. Wonderful results!!!
14:49 08 Jan 20
00:26 31 Dec 19
16:06 19 Dec 19
Kiwi is the best carpet cleaning and a great value - I have used them for years! they always do a great job and keep my 20 year old carpet looking great! I love their warranty service.
01:31 09 Dec 19
I scheduled carpet cleaning and stretching for 4 bedrooms. I had everything moved out of all of the rooms and the day of got a call saying they were unable to come out and the soonest they could come out again would be three days later. Not happy but they were apologetic and offered a 20% off discount on the stretching. The day of, one guy shows up, which I later found out it is customary. He was nice and polite, but did not seem well trained. It was taking so long that my husband had to help him take off the doors. In addition, we had to ask him to restretch several areas and re-spot treat a few places which he gladly did, but we shouldn’t have to ask for that from a professional. By the time he was finished it was around 730 at night and we were left to hang up all the doors again move back in the furniture etc. while trying to get kids to bed for school. The next morning after taking a better look around, I noticed that in every room there was at least one, if not 2 or 3 areas that weren’t even attached to the tack strips. When I called to tell them about this and asked them to send a different technician out that day so I could finally move all of my furniture back in, they told me the earliest they could come would be in another three days!! Needless to say I will not be using Kiwi services and cannot recommend them. Their website, online reviews and customer service representatives were very polite and made me believe we would be getting efficient, excellent service, but unfortunately that was not the case.
22:05 04 Dec 19
I use Kiwi Services to clean my 100% wool rugs. I like this service for a couple of reasons including that it's convenient, as they pick up your rugs at your home. I also like that they prioritize green cleaning and use an eco-friendly solution. I would definitely recommend Kiwi Services for your rug or carpet cleaning needs.
18:49 25 Nov 19
Horrible service! They left stains on my couch, the customer service agents are rude and said they would get management to give me a call back and never did. They show up late and expect you to wait and they even overbooked themselves and had to reschedule my service. I would never recommend their services.*Update* After reading their response below, I did not receive a phone call from the manager.
23:18 17 Nov 19
Showed up with the wrong equipment, then missed the followup appointment time.
19:00 08 Nov 19
Kiwi is ABSOLUTELY AWESOME! It's the only carpet company with a one-year warranty program. It lets me get my carpet cleaned as needed for parties and the holidays. They do a great job, it dries quickly and smells great after. I've been using them for more than 5 years now and will continue to do so. Thank you!
15:22 16 Oct 19
After some challenges with getting a pick up scheduled the rug came back looking great. Very clea .
22:22 14 Oct 19
I’ve used Kiwi for years to keep our carpeting looking good. They always do a great job and the techs are good at what they do. I would recommend Kiwi to anyone I know....and I have!
16:10 11 Oct 19
They have done a great job each and every time they have come to clean our carpets. We get the same technician every time and is always prompt and supper friendly. I love the 1 year warranty and the great deal you get with those cleanings. So happy I found them.
23:41 10 Oct 19
Fabulous job and awesome service
13:19 08 Oct 19
Every experience I have had with Kiwi has been great; they do a great job.
14:07 30 Sep 19
The best cleaning service! The customer service staff are super friendly & helpful; they use natural products; their prices are much better than other chains (plus the year guarantee!). Michael did an awesome job both times I had my carpets cleaned & when he deep cleaned my hardwood floors. Highly recommended
19:12 26 Aug 19
“I’d used KIWI service in the past several time for my rental properties and another service will be done this week. Because of their outstanding job and great customer care service I strongly recommend this company to who needs concern-free job for your carpet cleaning.Thanks
18:12 06 Aug 19
Excellent prompt service
18:37 23 Jul 19
These guys are great! Always very professional, and you can usually get an appointment really quickly. I love that their products are natural so I don’t have to worry about the cats being on the carpet. Always pleased!
Pack 14 Admin
22:52 11 Jul 19
KIWI Carpet Cleaning
KIWI Carpet Cleaning