The KIWI Services Carpet Cleaning Promise
KIWI Carpet Cleaning 100% Clean Guarantee
We know that when it comes to carpet cleaning, you have a choice in service providers. Our commitment is to make you happy about your selection today, and over the years ahead. You have our guarantee!
100% Clean Carpet Guarantee
We guarantee to clean your carpets to your complete satisfaction, or we will return and re-clean your carpets at no cost. That’s what we promise with our
30-day, 100% Clean Carpet Guarantee.
All Carpet Stains Included!
To ensure the highest standard of excellence for our customers, all surface stains are included as part of KIWI’s general cleaning process.
Extra Stain Removal Methods
There are a few types of stains that may not be removed without extensive treatments like heat transfer methods.
These stains include:
-Dye stains from items that might include, but are not limited to ink, nail polish, hair dye and paint.
When Carpet Repairs are Necessary
There are three common scenarios that signify that a carpet repair may be necessary:
1. Bleach stains, as these are irreversible without re-dying processes or carpet repair.
2. Stains that return after an effective cleaning. This type of stain is considered a “reappearing stain” because it indicates that the stain resides in the carpet padding, and is resurfacing through the back of the carpet.
3. Strong odors, such as pet odors, which affect all three layers – carpet, padding, and sub floor- requiring various forms of odor remediation and carpet repair.
If after your cleaning we find that you have reappearing pet stains or pet odor, we offer a fantastic Pet Stain and Odor Removal Plan. This plan allows us to apply your incurred costs of surface cleaning (phase one), toward the second and/or third phase of the cleaning process, where we treat the underlying padding and sub floor. For more information, check out our Pet Stain and Odor Removal Plan.
If you ever have a problem with your service, call us right away! We hate to have an unsatisfied customer and will do everything we can to correct the problem and make you happy.