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The Kiwi Services
Carpet Cleaning Promises:
We know you have a choice in service providers
and our commitment is to make you happy about
your selection today and over the years ahead.
You have our guarantee!
100% Clean Carpet Guarantee
We
guarantee to clean your carpets to your complete
satisfaction, or we will return and re-clean your carpets at no cost.
It's our 30-day, 100% Clean Carpet Guarantee.
All Carpet Stains Included!
All
surface stains are included as part of Kiwi's general cleaning process
to ensure the highest standard of excellence in cleaning performance for
our customers.
Extra Stain Removal Methods
There are a few types of stains that may not be removed without
extensive treatments like heat transfer methods.
These stains include:
Red stains, wax stains, dye stains from items that might include but are
not limited to ink, nail polish, hair dye and paint.
When Carpet Repairs are Necessary
There are also 3 scenarios that signify to us that carpet repairs may
be necessary, and that staining goes beyond the surface:
1. Bleach stains,
as these are irreversible without re-dying processes or carpet repair.
2. Stains that return after an effective cleaning. This type of
stain is considered a "Reappearing Stain" because it indicates that
the stain resides in the carpet padding, and is resurfacing through the
back of the carpet.
3. Odor remediation, such as pet odors generally affect all 3 layers - carpet,
padding, and sub floor, requiring various forms of carpet repair.
If we find, after your cleaning, that you have reappearing pet stains
or pet odor, we offer a fantastic Pet Stain and Odor Removal Plan
that allows us to apply your incurred costs of surface (phase 1) cleaning,
toward the 2nd and/or 3rd phase cleaning process where we treat the underlying
padding and sub floor. More information can be found on our Pet
Stain and Odor Removal Plan here.
If
you ever have a problem with your service, call us right away! We hate
to have an unsatisfied customer and will do everything we can to correct
the problem and make you happy.
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